Monitoring progress

Once migrations have started, VaultMe continuously tracks progress and provides real-time updates in the administrator dashboard.

Status notifications

VaultMe will send status notifications by email.

All notifications will be sent to the email address of the administrator who set up the VaultMe account for the migration. End-users will not get any notifications about the ongoing migration from VaultMe or billing emails.

If VaultMe experiences any technical issues that require the administrator's intervention (such as disconnected accounts or a lack of free storage space in the destination accounts), it will send automated emails requesting action. If no action is taken, the migration may be paused or cancelled.

Time estimates

The displayed migration time estimates are approximate and can change during the process, sometimes multiple times. Migration speed depends on several factors outside of VaultMe’s control, including API limitations, throttling, and overall account performance. For more information on factors that affect the migration speed and accounts' performance, see Migration duration.

VaultMe uses automated monitoring systems that detect unusual behavior or slowdowns. If an issue requires manual review, the engineering team is notified automatically and investigates the problem in real time.

Pausing the migration

The administrator running the migration may temporarily pause the migration by clicking the "Pause" button on the migration page. The pause should not exceed 7 days since account authorization may expire, and scan results may change.

Manual pausing and unpausing do not improve the accounts' performance and, in some cases, may slow the process down even more.

Migration statuses

There are several migration statuses:

• Starting – VaultMe is preparing the migration and verifying connections.
• In progress – content is being copied between the accounts at the expected speed, and no issues are observed.
• Delayed – migration speed is temporarily reduced, usually due to limited performance of the source or destination accounts. For more information on what may extend the migration time, see Migration duration.
• Paused – migration has been paused by the VaultMe due to temporary accounts' performance issues or the administrator running the migration.
• Syncing – VaultMe is running a follow-up sync-up migration to copy recent changes made during the migration. For more information about sync-up migrations, see Sync-up (delta) migrations.
• Clearing up – VaultMe is performing final internal checks, closing connections, and updating the migration state.
• Complete – the migration has finished successfully.

If a migration is paused or delayed, VaultMe will display an explanation for the issue. If there are technical issues with selected items (such as inconsistent formats, corrupted files, missing properties, generic errors on the source or destination provider's end, etc.), VaultMe will automatically retry copying the items multiple times.

All delayed migrations are additionally reviewed by the engineering team to ensure that any underlying issues are resolved before a customer contacts the support team.