Starting the migration

Starting the migration

A migration can only be started after the payment has been made. For more information about accepted payment methods, see Pricing and payment.

Administrators may choose to start the migration immediately after the payment goes through or later. The process can be started by clicking the "Start Migration" button on the batch migration page.

Troubleshooting payment issues

A card payment may fail to go through if:

• The zip code associated with the card used to pay for the migration is different from the zip code associated with the billing address.
• The card does not have 3D Secure service enabled or its 3D Secure service is not supported by VaultMe for Admins's payment processor Braintree. For more information about supported types of 3D Secure service, see Braintree 3D Secure.
• The payment is declined by the customer's bank. In case of a declined payment, administrators should contact their bank for assistance.

In most cases, VaultMe for Admins's support team cannot resolve payment issues because payments are processed by the third-party service Braintree. However, it can provide more information about the failed payment, if necessary.

Administrators can contact the support team at support@vaultme.com. For a faster resolution, the support team will need the date and time of the payment attempt as well as the last four digits of the card used.